Shipping & Returns
Shipping & Delivery
We use world-class service of leaders in courier field like DHL FedEx UPS , which can be tracked easily, Domestic Shipping Charges free , where as International shipping charges varies fm 1200 INR to 1500 INR as per weight of the package and geographical location of the customer. We provide online tracking details with which shipment can be tracked easily and can be delivered ASAP.
Return Policy
NO QUESTIONS ASKED RETURN POLICY You don’t like the product for any reason, you can send it back.Applicable for all products that are unstitched/semi stitched. (YES, CAN BE RETURNED)Not applicable if you choose ready-made or customized stitching. No returns are accepted in that case. (CANNOT BE RETURNED)Applicable on stitched kurtis. (YES, CAN BE RETURNED)From here onwards, ‘product’ refers to ‘product eligible for return’.Details of the return policy and processIf you want to return a product you bought from our store, please contact us by email (justgoex@gmail.com) within 14 days of your receipt of the product. IMPORTANT: If your reason for return is ‘damaged product’, you will have to inform us within 48 hours of your receipt of the product. For any other reason than damaged products received, 14-days return policy is valid.Please ensure that product is in unused and original condition. It is important that you save all packing materials (price tags,labels, original packing and invoice) as well as the item itself.Send items back to us at our addressInclude all the product pieces, price tags, labels, original packing and invoice in the package. Mention your order number on the top of the package.Email us the tracking code and your bank details information.That’s it.Once we receive the product in our warehouse, we will process your refund. We will deposit all the amount due to you in your bank account.Q3: Do I have to pay for return shipping?In India, no. Of course, you pay initially while shipping the product back to us but if you share the cost receipt with us, we refund that money as well.Outside India, no. Sorry, we already cover most of the shipping costs for international deliveries from our pockets. We cannot bear this cost.Things You Should Never Forget About Our Return PolicyAlways email us first if you have a problem on justgoex@gmail.com or on our online chat support before shipping the product back to us.You can return the product within 14 days after delivery in case you didn’t like the product. It could even be that your best friend didn’t like the product. Just send it back!No return requests would be entertained after 14 days in that case. No excuses will be accepted in this case. You may be on a month long holiday and never saw the product, we cannot take responsibility of that.Returns of the damaged product must be initiated within 48 hours of delivery. For example, you found that the dupatta had a defect. Mail that to us within 48 hours of receiving the product. No requests after that would be taken.Items sent in the damaged or incomplete state will not be refunded. For example, you told us you didn’t like the product, and you’re sending it back. We will expect the complete package with every piece intact. It should be like that. Of course, in the case of damaged item received by you and you informing us within 48 hours, this condition doesn’t apply. [In simple words, if you try to return a damaged product by saying you didn’t like it, it won’t be eligible for a refund. ]Incomplete items won’t be accepted for returns. For example, you got a suit with a damaged dupatta. To process return or replacement, you’ll have to send the complete product back, not only dupatta. You’ll need to mention what’s damaged and we will happily return it. But if we receive a product which has the damages elsewhere than dupatta, or say, you didn’t send the kameez or sent a different kameez or sent a damaged kameez, no refund will be given in that case.Always be sure to report your problem related to defect/damaged delivery within 48 hours of receiving the item in question.It’s very important that you DO NOT send the item back to us until you have emailed us. No credit or replacement shall be given on such articles.Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects/variations.Always return your items using registered airmail/courier. Indian Speed Post is most reliable according to us.Any shipping costs for return of the orders outside India are the responsibility of the client.As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through good postal service and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.Please mark the items as defective returns and not for sale and declare a low nominal value, in the case, of international returns. Some FAQs on JUST GO FASHION Return Policy1. I have requested a replacement, when will I get it?Once a replacement request is created, we send you an email detailing the replacement shipment. If you don’t get the return within the promised date, contact us immediately.2. I have changed my mind and would like to retain the product. What do I do?Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.3. Can I return part of my order?Yes, a return can be created at the item level and if you have ordered multiple items, you can initiate a return for a partial quantity.4. When are returns not possible?There are certain scenarios where it is difficult for us to support returnsReturn request is made outside the specified time frame(ie.after 14 days from the date of delivery or 48 hours in case of damaged product, whichever is applicable.)Product is damaged because of use or Product is not in the same condition as you received itItems that are returned without original packaging, freebies or accessoriesMade-to-order/Custom Jewellery5. When are Refunds provided?We work to provide the most hassle-free online shopping experience. You are covered and your money is safe. Refunds are issued whenYou returned the product in original condition and you want your money back.You want to cancel the order and want your money back.We have to cancel the order. We never keep your hard earned money if we don’t deliver what you ordered.6. I’ve still not received the refund to my bank account. Why?If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, please contact us. We want to keep you as a customer, not your money that you deserve to get back. We will send back your money, come what may
Tracking your Order
For any queries related to your order, please just email us at justgoex@gmail.com, with every order once dispatch we provide online tracking number which is easily trackable.
Refund Policy with Money Back Guarantee
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.There are two modes of refund:JUST GO FASHION Voucher – If you choose this option, you will be given a voucher that equals to the order amount. It will be valid for 3 months with no minimum order amount limit applicable.Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. In most cases, we will reconfirm your bank account details by calling you.Once you have requested the cancellation of item(s) in your order JUST GO FASHION will complete the cancellation and initiate the refund, depending on your preference.We do our best to make sure you never need to use this JUST GO FASHION return policy. If an item you ordered from JUST GO FASHION does not meet your expectations do write to us and we will happily try to assist you.We are dedicated at JUST GO FASHION to offer you the best quality in our products and our services. We know that mistakes are sometimes made, and we are here to help remedy those problems.
Privacy Policy
We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.Note:Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.